A. What guarantees, if any, are offered to clients?
This is a great question. I 100% guarantee, that if a group follows the process that I present that not only will they be more productive, they will think critically, have better attitudes, create a better working environment and they will also be more effective in their personal lives.
I will give the organization a full refund.
B. Who are the decision makers for each type of client (what are their titles)?
Diversity Directors / Managers
Diversity Council Members
Networking Group Leaders
Supplier Diversity Professionals
Leaders of Mentoring Programs
Corporate Ethics Directors
Human Capital Management Directors
C. What are the 5 most pressing needs of clients? What keeps them awake at night? Please prioritize.
Word of Mouth. My sessions are an experience. Thought PROVOKING is the simplest way to describe what we do. We present diversity and inclusion is way that are often overlooked or deemed to be too simple to be the answer. Our goals is to pause people long enough for them to rethink, analyze and make their own decision about the world around them.
E. What are the things that make you stand out from all competitors? What truly differentiates you from the rest?
There is no condemnation, no faulting, blaming or shaming people in my sessions. We discuss the illusions of difference and how we can build on our common values to build a stronger society.
F. What can we offer them? Something they absolutely can NOT resist?
We have a number if Free courses.
DVDs, Cds and books that we can make available.
I am also willing to conduct free sessions.
G. How can we “name” you?
Andre the enkindled spirit.
H. What can we use for a sense of urgency?
We offer seasonal coupons and limited time offers.
I. What are the common/greatest benefits clients have received as a result of your presentations?
Thought provoking, passionate, motivational, energizing, powerful, humorous, real, genuine, human and engaging.
J. Do you have a logo?
Our logo is simple. We nurture growth in individual as groups and our logo support those efforts. The colors demonstrate this best, fresh, growth and life. The cut away fruit and the seeds represent the service to others today and tomorrow. We can best sum the this up in saying "your fruit is not for you and it is not fruit unless someone else can eat it."
· AM Horizons Training Group’s robust business model is both profitable and scalable. After the successful implementation in pilot cities through the United States the Company plans to aggressively market our seminars and training sessions site to incorporate all major cities across America and offering our online resources through Europe and Asia. We’re confident our growth targets can be achieved.
The company believes that the proven ability to deliver a unique experience and a genuinely fresh concept will result in a commitment from organizations on a consistent basis. Income will be derived from a combination of event fees, e-book and online resource sales and advertising and affiliate partnerships.
· The strong management team headed by founder Andre Koen ensures the Company’s likelihood of success. Andre launched his career at the American Youth Foundation, where he first experienced the joy of altering cultural perceptions. Andre has also contributed enormously to Skills for Tomorrow Schools and the NAU. Andre’s successful pursuit and completion of audacious goals is testament to the dedication to his work and is a direct result of the extraordinary importance placed on goals and success.
Our Mission & Approach
“Through innovative and interactive diversity education, personal empowerment, and team building, we help individuals and organizations approach old problems with new solutions.”
We help Government and Educational organizations manage and train staff, employees, and clients on diversity issues without blame, fault or guilt.
We understand that people are doing the best they can with what they have. Yet we encourage them to examine themselves, explore other cultures, and become allies for others. We work to move people's behaviors not by pushing them or making them feel guilty.
We dissect, analyze, and make meaning of the issues that challenge us in a fair, balanced way that people can hear and understand. We motivate individuals to create something collaboratively.
We Guarantee that if your group does not function better, think differently, and engage clients more after following our methods, we will do our next session for free.
Our approach is simple: We help Government and Educational organizations manage and train staff, employees, and clients on diversity issues without blame, fault or guilt. We understand that people are doing the best they can with what they have. Yet we encourage them to examine themselves, explore other cultures, and become allies for others.
We work to move people's behaviors not by pushing them or making them feel guilty. We dissect, analyze, and making meaning of the issues that challenge us in a fair, balanced way that people can hear and understand. We motivate individuals to create something collaboratively.
All Human Behavior is Goal Directed
All human behavior is goal directed which means that people do what they do because they believe that it is helping them reach a goal. We help get things in order when the organization's goals differ from personal goals and old behaviors don't work any longer.
We Love Bigots, Racist, and Homophobic People
We know that people are not born hating others. We have been taught to hate. This provides us with an opportunity to re-educate those that have been miseducated. People truly can learn, change and grow. This process takes time, energy, and humbleness to see their point of view to help them create new and better behaviors.
Attitude is Not Just an Emotion
I have heard people say that your attitude is more important than skill or ability. I would like you to think about an attitude as a side effect of something more profound. When people get what, they want they have a good attitude. When they are denied, they have a bad attitude. When their goal is achieved, their attitude improves. Goals drive attitudes and attitudes are side effects of goals. We have to be clear about professional and personal goals. We help clear the air to create a healthy organizational climate, increasing performance and customer service.
1. Describe the methods you have used to train employees on how to deliver and increase customer service to a diverse clientele with various ethnic and cultural backgrounds.
First if all we understand that all human being have the similar goals and that it is often their methods of obtaining these goals that either increase conflict or create misunderstanding of their motivations or confusion of their behaviors. So by focusing on the needs, desire and goals of the customers we can engage them where they are. We also encourage people to extend gratitude, respect and honor as the only sure fire way of obtaining those productive behaviors.
2. How do you recognize different ways in which someone may be insensitive, inappropriate or offensive to individuals?
People are doing the best they can with the resources, education and environment they have been expose to. We also know that sometimes people act against their own best interest and make mindful mistakes. So with those concepts in mind we welcome discussion, conflict and free thought that helps us all expand how we see the world and increase individuals goal focused performance.
3. Describe your philosophy of cultural competence and what steps you recommend for employers to take to ensure their employees maintain cultural competence.
Cultural Competence begins with understanding one's culture. It is interesting that many American's have not read the Constitution, are not familiar with Declaration of Independence and have little idea of the protections of the 1964 Civil Rights Act. All that said, it is clear that people have different methods to obtaining their goals. We must them analyze behaviors, contextualize motives and illuminate taboos that may become roadblocks to our success. There must be a balance of looking in and look out, knowing our immigration stories and begin open to others having theirs.
4. Discuss bias, stereotypes and prejudice and describe how your training addresses these challenges in a work environment.
The awful truth is that people are allowed to be bias, hold prejudice and operate with stereotypes, there are no laws that prevent those states of being. However, it is illegal to discriminate. Thoughts stimulate emotions, emotions fuel behaviors and behaviors determine character. What we know is that bias, prejudice and stereotypes build the foundations of our character. The ultimate result of poor character is discrimination. We work with folks to challenge their perceptions, assumptions and world view.
5. How do you demonstrate and teach techniques to reduce conflicts on diverse teams?
We help folks by asking a simple question, " The consumer/student/client, receive dignity and honor and respect in that interaction?" This question seems simple but with closer examination we begin to see that the reduction of conflict is directly related to the emotional impression that is created in each of our interactions. We teach individuals to be intentional in their speech, thoughts and attitudes until good customer service becomes habitual.
6. Discuss your ideas for encouraging creativity, flexibility, and innovation from a diverse mix of peers.
We believe that people have the answer their own problems and we create experiential activities, simulations and improvisational techniques to explore the dynamics of diversity and the empower individuals to play and become free thinkers.
7. What are your methods of sharing one’s own perspective to those of diverse backgrounds?
Many of the stories that are shared in the presentations are designed to allegories or fables used to demonstrate that practical application of the tools or techniques that have have been employed by me or others that I have learned from. Key concepts will be repeated no matter the content for repetition and to demonstrate the gravity of the core concepts. Which means that if you attend more than one of my sessions you might hear the same joke, more that once.
Cultural Competence: Starts with you
Examine your beliefs, explore other cultures, and learn how to best support diverse community partners in their mission to assist young people. While exploring other's cultures we must be clear about who and what we are. Before you can best serve others, you must first understand yourself. In this dynamic and innovative workshop, Diversity Trainer Andre Koen offers a new approach to cultural competence that relies on careful dissection and analysis of self and others. This framework eschews guilt and blame in favor of a collaborative vision based on cross-cultural understanding.
“Before I can pour into someone else, I have to have something to pour.” – Andre Koen
Check Your Attitude: It is not what you think it is
Some say that one’s attitude is more important than any skill or ability. Our attitudes, however, are a result of something more profound. Attitudes are a side effect of goal achievement. When people achieve their goals, they often give rise to a positive attitude. When they fail to reach a goal, a common response is the manifestation of a negative attitude. Goals drive attitudes and attitudes are side effects of goals. In order to create an empowering organizational climate and effectively reach people, we have to be clear about professional and personal goals and the impact they have on attitudes.
How We Work
We cause, teach, and inspire people to think. We ask them to find solutions to their group’s problems. I know that sounds nice. The truth is that we can come to your organization and do a great presentation, but at the end of the day I am going home and you will be left to deal with each other.
No BLAME, FAULT or GUILT
We want you above all else to think and think critically about diversity issues. None of currently living set up the systems of racism, sexism or prejudice, so spending time blame and pointing fingers is a waste of time. Our training spend more time looking at our commonalities than placing fault or blame.
We have to take responsibility for the world that was given to us, although we did not create these systems. We must create justice and equity in our lifetime so our children can live better lives.
We promise 3 things
1.You and your group will not think about yourselves, your professional; relationships or familial relationships the same because we will cause you to re-examine everything you have been taught about people who differ from you and what you think you know about them.
2. You will enjoy being with each other during our diversity sessions. Not have fun, but enjoy the process of learning from each other through experiential activities, videos, and discussion. We have no talking heads.
3. You will have plans of action, things to do next, and ways to sustain both personally and professionally what you have learned.