AM Horizons Training Group | Free Dumb –| Online International Business Empowerment | Cultural Diversity Education
1. Describe the methods you have used to train employees on how to deliver and increase customer service to a diverse clientele with various ethnic and cultural backgrounds.
First if all we understand that all human being have the similar goals and that it is often their methods of obtaining these goals that either increase conflict or create misunderstanding of their motivations or confusion of their behaviors. So by focusing on the needs, desire and goals of the customers we can engage them where they are. We also encourage people to extend gratitude, respect and honor as the only sure fire way of obtaining those productive behaviors.
Andre's purpose is to reconnect people to their Dignity and Honor in Being Human.